Mitel Technician

Job Description

Sentenia Systems, located in Wakefield, MA., is seeking a telephone technician with experience working with MiTel to join their team. If you are self-motivated and a team player than Sentenia Systems would be a great place for you to work and grow.

Responsibilities:

• Program, configuration, support, install, repair and upgrades of Mitel business telephone systems
• Install, run and troubleshoot cable/jacks/speakers and horns
• Work with voice and data carriers on cut overs and repairs
• End user training on products
• Site surveys
• Assist sales/engineering team
• Maintain technical proficiency on systems

Qualifications:

• Certifications in two or more of the following MiVoice, MiCollab, Nupoint, MiContact Center, DVS (Encore)
• Certifications in Avaya, Alcatel and Allworx phone systems a plus
• Knowledge of Networking, VoIP environment, Routing Protocols, VLANS
• Willingness to travel with some night and weekend work when needed
• Ability to be part of on call rotation
• Possess excellent verbal and written communication skills, be a team player, self-starter with customer service focus
• Ability to multitask
• Must possess basic diagnostic skills. Desired candidate should be able to troubleshoot from beginning to end and provide detailed information on resolution.
• Ability to work at heights and on ladders
• Able to work in a fast-paced environment
• Reliable, top-notch work ethic
• Other duties as assigned